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Castereno Insurance & Tax Service

4.9

Based on 19 reviews

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Javi O

I requested the quote online, was emailed back to call for more info. Emma was so polite and understanding of my situation and offered me great advice to ask my current representative to save more on my rates. Even though I was not going to save through Casterino, I’m glad to have the help to try and save. Thank you.

Response from the owner:Thank you for the five star review! We appreciate your feedback! Glad Emma was able to help! If we can help in the future please let us know.

Bailey Woods

Love this family owned business! My sister's and I have been coming to them the past 7 years to do our taxes and they always recognize us and do such a great job. Thank you Jonathan, Kim, and Emma for all that all y'all do!

Response from the owner:Wow 7 years already! It has been a pleasure being able to service you and your sister. We look forward to many more years of being able to service you and your family. Thank you for the loyalty and kind words.

Selena Hennington

Emma was absolutely fabulous she helped me the best way she could she was so helped nice kind n funny very funny she a great employee y’all are lucky to have her she’s great

Response from the owner:Thank you for the 5 start review. We appreciate your business and look forward to servicing you. We are glad that Emma was able to find you the best rate.

NOOB 001

I was doubtful and frustrated with getting auto insurance but OMG thank you Emma for your help
She did the very best on giving me the cheapest deal
They are very welcoming and trustworthy
I just explained my situation and from there she did extraordinary work
Thank you so much for your help Emma

Response from the owner:Thank you for the 5 start review. We Appreciate your business and look forward to servicing you. Emma is truly an asset to our business and will always try her best to get you the best rate.

David Bond

Customer service is almost dead, people are rude & short--until you meet Emma! I have never seen anyone so kind, respectful, or hard-working as she was with us, I surely hope your employer takes good care of you, because you are a tremendous asset & are passionate about helping people! Thank you again! We enjoyed our visit with you yesterday!

Response from the owner:Thank you for your 5 star review! We truly appreciate the feedback and see how Emma is an asset to our company. Our mission is to always treat our customers with the best customer service possible.

Ginaah M Menjivar

Waites a while just for somebody who wasn't waiting half the time i was to be called im defiantly looking for different insurance

Response from the owner:We apologize for not meeting your expectations. We will definitely do better, so neither you nor any other client will have a similar experience in the future.

Joslyn Hill

Everything was very precise and professional.

Response from the owner:Thank you for your review. Our mission is to always serve our customers with the utmost professionalism. We apologize for the delayed response.

Danielle Salazar

Went in to ask for a quote and Bre helped and was very sweet and very helpful with helping me get the best coverage with a great price! Would def recommend to everyone second guessing their current policy!!

Response from the owner:Thank you for allowing us to service you and for your business. We take great pride in helping customers save money. We apologize for the late response.