Lubbock

As you may already know, Castereno Insurance & Tax Service and Midwest Finance proudly operate multiple locations across Texas, ensuring convenient access to their wide range of services. Among these locations is our office in Lubbock, where we are dedicated to providing personalized and professional assistance tailored to our local community’s unique needs. Whether you’re seeking expert guidance on insurance, tax preparation, or financial solutions, we are here to support you with the same commitment to excellence that defines all our branches across Texas.

Address

1711 34th St Ste A
Lubbock, TX 79411

Phone

Phone: 325-232-8875

Fax

Fax: 325-232-8877

Email

General Email Address: info@casterenoinsurance.com

Hours of Operation

Monday – Friday: 9:00 – 6:00
Saturday: 9:00 – 1:00 and Evening Hours by Appointment

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Excellent

Castereno Insurance & Tax Service

5.0

Based on 26 reviews

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I requested the quote online, was emailed back to call for more info. Emma was so polite and understanding of my situation and offered me great advice to ask my current representative to save more on my rates. Even though I was not going to save through Casterino, I’m glad to have the help to try and save. Thank you.

Response from the owner: Thank you for the five star review! We appreciate your feedback! Glad Emma was able to help! If we can help in the future please let us know.

Love this family owned business! My sister's and I have been coming to them the past 7 years to do our taxes and they always recognize us and do such a great job. Thank you Jonathan, Kim, and Emma for all that all y'all do!

Response from the owner: Wow 7 years already! It has been a pleasure being able to service you and your sister. We look forward to many more years of being able to service you and your family. Thank you for the loyalty and kind words.

Selena Hennington

Emma was absolutely fabulous she helped me the best way she could she was so helped nice kind n funny very funny she a great employee y’all are lucky to have her she’s great

Response from the owner: Thank you for the 5 start review. We appreciate your business and look forward to servicing you. We are glad that Emma was able to find you the best rate.

I was doubtful and frustrated with getting auto insurance but OMG thank you Emma for your helpShe did the very best on giving me the cheapest dealThey are very welcoming and trustworthyI just explained my situation and from there she did extraordinary workThank you so much for your help Emma

Response from the owner: Thank you for the 5 start review. We Appreciate your business and look forward to servicing you. Emma is truly an asset to our business and will always try her best to get you the best rate.

Customer service is almost dead, people are rude & short--until you meet Emma! I have never seen anyone so kind, respectful, or hard-working as she was with us, I surely hope your employer takes good care of you, because you are a tremendous asset & are passionate about helping people! Thank you again! We enjoyed our visit with you yesterday!

Response from the owner: Thank you for your 5 star review! We truly appreciate the feedback and see how Emma is an asset to our company. Our mission is to always treat our customers with the best customer service possible.

Teresa A. Escobedo

Fast, friendly, & I will be back next year

Smoothest tax filing we’ve ever done. Very nice, quick and helpful. We will be back next year!

Houston Ramirez

Great people, great service, very friendly

Ginaah M Menjivar

Waites a while just for somebody who wasn't waiting half the time i was to be called im defiantly looking for different insurance

Response from the owner: We apologize for not meeting your expectations. We will definitely do better, so neither you nor any other client will have a similar experience in the future.

Everything was very precise and professional.

Response from the owner: Thank you for your review. Our mission is to always serve our customers with the utmost professionalism. We apologize for the delayed response.

Danielle Salazar

Went in to ask for a quote and Bre helped and was very sweet and very helpful with helping me get the best coverage with a great price! Would def recommend to everyone second guessing their current policy!!

Response from the owner: Thank you for allowing us to service you and for your business. We take great pride in helping customers save money. We apologize for the late response.

Very good. Very affordable. Emma goes above and beyond to help customers find the insurance they need.

Response from the owner: Thank you for letting us help save you some money on your auto insurance. Sorry for not responding earlier.

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